Faculty of Management / Placement Head

Name                                                Mrs. REKHA SHARAVANA
Qualification                                  
MBA
Department                                     Management
Designation                                     Assistant Professor / Placement Head
Experience                                       4 Years (Teaching) , 8 Years (Industry)

E-Mail ID 
                                          msramaiah_placements@msrcasc.edu.in
Contact No                                        9341217744 / 9845317756

Academic Achievements
Conferences /Seminars / Workshops / Other
  • Participated in a One day symposium on “Demonetization and Indian Economy – Its Future” at MS Ramaiah college of Arts, Science and Commerce, Bangalore on 3rd March 2017.
  • Organised a One day symposium on “Demonetization and Indian Economy – Its Future” at MS Ramaiah college of Arts, Science and Commerce, Bangalore on 3rd March 2017.
  • Participated & presented a paper titled “Women Education – Opportunities and Challenges” at a National Level Conference on Women in Academic Institutions - Opportunities, Challenges & Constraints organised by Sindhi College on 9th Feb 2017
  • Organised oneday workshop for 6th sem BBA StudentsOrganised oneday workshop for 2nd sem MBA Students
  • On 26th February 2016, participated and presented a paper titled Higher Education of  Women in India-Opportunities and Challenges” a National IQAC conference on Higher Education of Women in India-Opportunities and Challenges organised by Bishop Cotton Women’s Christian College, Bengaluru.
  • On 20th December 2015, participated in the One-Day Interactive Workshop on   “Priorities of the Country-Role of the Teachers in the perspective of Higher Education” organised by Academic Research Group at Dental Care and Research Centre, N.R. Colony, Bangalore
  • 20th October 2015, attended one day National Conference on Issues and Challenges of Commerce and Management organised by St. Claret College, Bengaluru.
  • On 29th September 2015, Participated in One day National Seminar on The Role of Teachers in Academic Administration organised by Government RC College of Commerce and Management, Race course Road, Bangalore and also presented a paper titled “Twin Role of a Teacher”

Roles & Responsibilities (MSR & Others)

  • Placement Head in RCASC
  • Client Management
  • Entire Central Region handling retentions, cancellations and all customer care activities.
  • Visiting all the dealers and partners to ensure that all their queries get resolved. And ensure their best performance.
  • Handling team of Technical and non-technical complaints.
  • Training the Front end executives on the product and process.
  • Organising Service Camps & Customer Loyalty programs at regular intervals.
  • Responsible for Handling 13 Stores, 95 Distributors and 2200 Retailers for all the customer care activities In Hubli Cluster.
  • Accountable for documentation on process handling /monitoring.
  • Regular Training to Front line executives, DST team, Distributors & Retailers on product and process for the smooth functioning of the team.
  • Compulsory visits to all the touch points, distributors and retailers across cluster to audit the documentations, process followed, and to cross check the product and process knowledge, update them accordingly.
  • Dissemination of information on new product and process to touch points and other Depts.
  • Mystery shopping and Auditing.